Being a client centred operation we place innovation and improvement at the heart of our company to provide new and tailor made business solutions.
This is achieved through our dedication to provide consistently great service and our commitment to invest in and across all areas of our company.
Our Values and Vision:
- Client Authorisation and Risk Profile Guidance:
We invest a significant amount of time in understanding our clients’ specific and general requirements and we provide solutions to meet the needs of our clients. We look after all energy related queries for our clients and our long term client relationships show that we have a strong track record of delivering a consistently high quality service to our clients.
- Team Work:
We train our people to think strategically and we provide specialised knowledge to our clients at every level. We recognise the different and important contributions that each of our individuals make and we act together as one company to place the company’s interest to provide a great service to our clients ahead of any agenda of any individual.
- Being Measurably Better:
We consistently strive to exceed our client’s expectations to be measurably better than our competitors. This is met by having accessible professionals who communicate effectively at all levels across the entire energy spectrum. We not only invest in our employees through training and development but across the whole supply chain from developing unique trading energy models which underpin our advice in pricing to having an in-house CRC research department actively involved in policy development discussions. This investment ensures our clients receive expert energy advice for their requirements.
- Service Delivery:
We are proactive in developing new products and purchasing options using our extensive relationships with all energy suppliers and buying power. This combined with our investment in market data, live trading screens and traders enables our clients to receive expert market information and products.
- Technology Development:
We invest in the latest technology to ensure we have efficient IT systems, live market energy trading screens and CRM databases. We pride ourselves on our efficient and systemised data management systems and on our ability to produce valuable quantitative information to our clients due to our access to all real time data and statistics. We embrace technology to achieve cost savings for our clients where standardisation can be used and to deliver smart approaches to all types of client businesses.